Case Study: Overhead Door of Ottumwa achieves streamlined field operations and faster cash flow with RazorSync

Overhead Door of Ottumwa Expands Business with RazorSync

Overhead Door of Ottumwa, a long-established garage door service and repair distributor in Ottumwa, Iowa, needed accurate tracking of labor, equipment and inventory to produce profitable estimates and support business expansion. To improve inventory tracking, job performance, employee communication and revenue generation with a tool usable in both office and field, the company adopted RazorSync’s mobile field service software.

RazorSync connected office and field with map-based dispatching, mobile access to customer records, Service Item Reporting, and on-site invoicing with photos and signatures, enabling faster billing and better materials management. The RazorSync implementation reduced paperwork, improved workflow and customer service, boosted employee communication and productivity, and saved the company about 20 hours a week while increasing cash flow and recordkeeping accuracy.

Overhead Door of Ottumwa

Greg Showalter

Manager