Case Study: Omega Force achieves five-fold growth and streamlined field service with RazorSync

Omega Force Meets Goal of Being Service Heroes

Omega Force, founded and run by Phil Whiteford, is an appliance repair service in the Minneapolis metro area that outgrew a one-person operation. Faced with doing scheduling, invoicing, dispatch and customer service alone, Phil chose RazorSync’s mobile field service software—attracted by its no-contract, monthly per-user pricing and QuickBooks invoice syncing—to streamline operations without a large upfront investment.

By implementing RazorSync and adding an admin, Omega Force automated scheduling and dispatching and synced invoices to QuickBooks, enabling fast growth and better work–life balance for Phil. RazorSync helped the business expand five-fold in two years, growing to four Service Heroes plus a Hero Coordinator, and achieve industry recognition as a Most Professional Servicer of 2016.

Omega Force

Phil Whiteford

Omega Force