Case Study: Avalanche Mechanical achieves improved workflow, happier customers, and increased revenue with RazorSync

Improved Workflow with RazorSync Means Happier Avalanche Mechanical Customers

Avalanche Mechanical, a family‑owned HVAC company in the Raleigh, NC area, needed to streamline workflow and improve customer satisfaction after past field‑service software proved costly, unfriendly, and ineffective. Company president Jerry Bond researched mobile solutions for smartphones and tablets and chose RazorSync to provide a user‑friendly online and mobile field service platform.

RazorSync was implemented quickly and improved office‑to‑technician communication with centralized work orders, customer history, photo documentation, and an onscreen map for faster dispatching. The system shortened the billing cycle by an average of seven business days, increased billings by 4% (with a 2% revenue lift), reduced fuel spend through smarter dispatching, and boosted technician accountability and response times.

Avalanche Mechanical

Jerry Bond

President