Case Study: Home & Office Computer Services achieves same-day invoicing and doubled ticket capacity with RazorSync

Home and Office Computer Services Boosts Efficiency with RazorSync

Home and Office Computer Services, a managed IT and tech support business in Thomaston, CT led by Billy Hotchkiss, struggled with time-consuming scheduling, invoicing, and back-office work that delayed billing and lost jobs. After trying several costly field-service solutions, Billy sought a simple mobile app with QuickBooks compatibility and found RazorSync to address productivity, scheduling, and cost-effectiveness needs.

RazorSync was implemented to take calls, create tickets, assign technicians, and push invoices into QuickBooks from the field, eliminating repetitive data entry and enabling same-day invoicing instead of the prior 2–4 week delay. As a result, Home and Office Computer Services now tracks jobs in real time, handles twice as many tickets, has a shortened A/R cycle, reduced errors, and has seen dramatic revenue improvements thanks to RazorSync.

Home and Office Computer Services

Billy Hotchkiss

Owner and Operator