Case Study: Gulf Coast Security Services, Inc achieves streamlined operations and real-time scheduling with RazorSync

Gulf Coast Security streamlines operations with RazorSync

Gulf Coast Security Services, Inc., a 25‑year provider of electronic security, fire detection, video surveillance and access control across a 12‑county area including greater Houston, struggled with inefficient paper‑and‑fax processes that made estimating and invoicing slow and error‑prone. Managerial visibility was limited—dispatchers couldn’t see schedules from the field—technicians had no reliable way to document completed work or store photos, and lost tickets led to lost revenue. To address these issues the company evaluated and adopted RazorSync’s mobile field service software.

RazorSync enabled on‑site quoting and pricing, real‑time scheduling visible to managers, automatic customer and technician notifications, in‑field notes and photo documentation, and consolidated customer records. Those capabilities tightened operations, reduced errors and lost tickets, cut phone time through automated texts/emails, and improved alignment between service work and bookkeeping—changes Gulf Coast Security says were transformational in turning the business around.

Gulf Coast Security Services, Inc

Don Booker

Manager