Case Study: Full Circle achieves 40% faster scheduling and eliminates wrong-address callbacks with RazorSync

Full Circle improves routing and eliminates callbacks with RazorSync

Full Circle is a California-based reception and scheduling service with 10 employees serving 75 clients nationwide. Lead Operations Supervisor Asia Wright needed a new scheduling and dispatch solution to replace multiple customer-specific systems, improve routing (to avoid misassigned jobs), and cut down on time-consuming callbacks and phone tag that could take up to 12 minutes per scheduled job. Full Circle selected RazorSync’s scheduling and dispatch software to address these challenges.

RazorSync delivered address validation, automated notifications and a franchise dashboard to centralize account management, allowing Full Circle CSRs to route jobs correctly and reduce phone traffic. The RazorSync implementation cut scheduling and notification time by 40%, eliminated wrong-address callbacks, reduced technician travel by as much as 20%, and raised quality of service at no extra cost; Full Circle now includes RazorSync in client plan packages.

Full Circle

Asia Wright

Lead Operations Supervisor