Case Study: Upstate Home Medic saves $10,000/year and cuts invoicing 85% with RazorSync

Contractor improves productivity and customer relations with RazorSync

Upstate Home Medic, a home renovation and repair contractor serving Upstate New York, was hampered by time-consuming, paper-based processes: complex invoicing that ate up hours daily, technicians without field access to customer records, difficulty updating absentee owners, and low on-site accountability. Owner Al Pettit evaluated options and selected RazorSync to address these challenges.

RazorSync’s mobile field-management and invoicing platform was rolled out company-wide, with Al reorganizing operations and training staff to use job-site invoicing, customer history access, texting, and before/after photos. The result: RazorSync delivered roughly $10,000 in annual ROI, cut invoicing time by 85%, enabled more jobs in fewer hours, increased accountability, reduced complaints, and eliminated lost paper notes.

Upstate Home Medic

Al Pettit

Owner