Case Study: Treebo Hotels reduces no-shows by 30% with Razorpay Payment Links

Treebo sees 30% drop in No-shows with Razorpay Payment Links

Treebo Hotels, India’s largest pure-play budget hotel chain, wanted to reduce costly no-shows on Pay-at-Hotel bookings. Since unconfirmed bookings led to lost revenue and wasted inventory, Treebo looked for a faster way to collect upfront commitment from guests and improve booking confirmation rates.

Razorpay helped Treebo implement Razorpay Payment Links through APIs, enabling the hotel chain to share payment requests after a booking was made and even collect partial upfront payments. This streamlined confirmations, reduced manual follow-ups, and helped Treebo cut no-shows by 30%, while also improving prepaid bookings, revenue realization, and inventory utilization.

Treebo Hotels

Khilan Haria

Vice President of Product