Case Study: PickYourTrail boosts payment efficiency with Razorpay

Razorpay Payment Links Helped Pickyourtrail Boost Their Efficiency by 40%

PickYourTrail, a leading India travel-tech company, needed a better way to reduce payment drop-offs and handle large-ticket itinerary bookings. With customers across India and a React Native-based platform, the team was looking for a payment solution that could integrate smoothly with its CRM and help recover failed payments and high-value cart abandonments. Razorpay Payment Links was the product used to address these challenges.

Razorpay implemented Payment Links with partial payments and a custom integration that fit PickYourTrail’s existing ecosystem without major changes. The result was a faster, more automated payment workflow: manual link creation time dropped from 180 minutes to 20 minutes, improving efficiency by 40%, and checkout drop-offs fell by 27%. Razorpay also provided a dashboard with useful reporting, helping PickYourTrail make better decisions and streamline its payments process.

PickYourTrail

Kalyanaraman Rengarajan

Head of Finance