Case Study: Furlenco reduces refund complaints with RazorpayX Payout Links

Furlenco Reduces Customer Complaints by 70% on Automating Refunds via RazorpayX

Furlenco, India’s leading furniture and appliance rental company, needed a faster and more reliable way to handle customer refunds and security deposit returns. Its manual process involved collecting bank details, updating spreadsheets, and processing payouts through the bank, which created delays, errors, and extra work for Support and Finance teams. RazorpayX was brought in to help streamline this refund workflow.

By implementing RazorpayX Payout Links, Furlenco automated refunds, reduced dependency on manual validation, and improved payout reliability with API-driven, real-time processing. Razorpay helped cut refund time from 3–5 business days to under 20 seconds, reduce customer support tickets by 70%, and decrease manual effort by 77%, resulting in a smoother experience for both customers and internal teams.

Furlenco