Razorpay
37 Case Studies
A Razorpay Case Study
ExploreLifeTraveling, a homestay and experiential travel marketplace, connects local hosts with travelers across 20 cities in India. As the business grew, it struggled to manage complex payment flows between travelers, the marketplace, and hosts, relying on NEFT and netbanking that required manual reconciliation, payout scheduling, and refund handling. It also needed a faster way to onboard more hosts while maintaining trust and settlement accuracy.
Razorpay, using Razorpay Route, solved this by automating payment splitting, host settlements, and refunds through an API-driven flow. With features like Settlement On Hold and Instant Onboarding, ExploreLifeTraveling gained clear visibility into transfers and settlements on the Razorpay dashboard, reduced manual effort, and enabled faster host onboarding. The implementation was completed quickly, with Razorpay Route getting enabled within a day since Razorpay payment acceptance was already in place.
Vikram
Founder & Chief Executive Officer