Case Study: SynapsePay achieves faster error resolution and reliable service for 1.8M+ users with Raygun

SynapsePay maintains reliability for their 1.8M+ users

SynapsePay is a large North American fintech that provides a white‑labeled API connecting companies to banks for payments, compliance and risk mitigation, serving over 1.8M end‑users. Because customers depend on SynapsePay for critical payment flows, the team needed a fast, reliable way to surface and manage errors when transactions are flagged for suspicious activity, fraud or compliance—otherwise resolution would be slow and customer impact could be severe.

SynapsePay implemented Raygun’s real‑time error tracking and alerting, including in‑app commenting and an intuitive interface, to monitor flagged transactions and collaborate on investigations. The result was a much more efficient error resolution workflow: teams can prioritize and resolve issues faster, un‑queue transactions when appropriate, and communicate internally to reduce downtime and customer impact.

SynapsePay

Karen Paul

Risk Officer