Case Study: Praeses achieves proactive error detection and faster resolution for Fortune 500 clients with Raygun

Raygun provides Praeses with the tools they need to solve errors before they reach their Fortune 500 customers

Praeses, a Louisiana-based software development services firm that supports Fortune 500 clients, needed a proactive way to detect and resolve software errors before they disrupted customers’ operations. With high-stakes clients and the potential for costly downtime, the team wanted to stop bugs from reaching production rather than relying on customer reports.

By adopting Raygun’s Software Intelligence Platform—including Crash Reporting and Real User Monitoring—Praeses gains detailed diagnostics and performance metrics that let developers pinpoint and fix issues quickly. The result: significantly reduced support time, faster resolution from detection to fix, no customer work stoppages in years, and the ability to deliver above-and-beyond service to its largest clients.

Praeses

Jeb Baugh

Senior Product Manager