Case Study: Praeses achieves faster error resolution with Raygun

Praeses cuts error resolution to 2 hours with Raygun

Praeses, a technology services company headquartered in Louisiana that delivers software to Fortune 500 customers, faced the challenge of proactively finding critical software errors before they disrupted their clients' daily business. They needed to go above and beyond for their long-term clients and avoid costly work stoppages. To solve this, they turned to Raygun's Software Intelligence Platform, specifically its Crash Reporting and Real User Monitoring services.

The solution implemented by Raygun provided Praeses with detailed error diagnostic information and performance metrics, enabling them to pinpoint issues without relying on customer reports. This proactive approach resulted in a significantly reduced support time and a faster resolution time from error detection to a fix, now just two hours. Raygun allowed Praeses to provide above-and-beyond customer service, with the Senior Project Manager noting they haven't had a work stoppage for years since implementation.

Praeses