Case Study: Radium CRM achieves zero churn from technical issues with Raygun

Our churn due to technical issues has effectively dropped to zero

Radium CRM is a small, North America–based SaaS company (team of five) that automates contact data from Google Apps and uses data science to prioritize customer relationships. Despite using multiple tools, the Ember.js single-page app still generated hundreds of Ruby and JavaScript error occurrences, with many bugs going unnoticed unless customers reported them — causing support headaches and churn risk.

By adopting Raygun for unified error monitoring, the team gained full visibility into backend and frontend errors, easy setup and actionable occurrence-based alerts (including cumulative email summaries). The result: error occurrences dropped from hundreds to about one or two a week, deployments are more confident, customer satisfaction improved, and churn due to technical issues has effectively dropped to zero.

Radium CRM

Sami Asikainen

Founder