Case Study: OpenWater reduces error noise by 99% with Raygun

OpenWater cuts error noise by 99% with Raygun

OpenWater, an online awards management provider, faced significant challenges in managing software errors after moving to the cloud. Their traditional logging tools could not scale with their growing number of servers, creating noise and obscuring real software problems. They needed a centralized solution from a vendor like Raygun to gain instant visibility into errors and proactively solve issues before customers reported them.

By implementing Raygun's error monitoring and management solution, OpenWater gained deep visibility into error causes and frequency. The development team used Raygun's custom tagging feature to isolate real software problems and provide friendlier error messages to users. This resulted in a 99% reduction in error noise and slashed error diagnosis time from 30-40 minutes per error to just a few seconds, allowing the team to focus on proactive work and achieve a better work-life balance.

OpenWater