Case Study: WriteUpp achieves 100% availability across 17 countries with Raygun Crash Reporting

How WriteUpp achieves 100% availability in 30 countries

WriteUpp is a cloud-based practice management platform for small healthcare providers, headquartered in Chester with a remote development team. Rapid growth to 700 clinics across 17 countries and ambitions to enter the US market made reliable, jargon-free support essential, but customers often use outdated tech and aren’t IT savvy, leaving the small dev team blind to errors and unable to reproduce or quickly diagnose issues.

By using Raygun Crash Reporting the team now gets real-time alerts and full diagnostic context (including user environments) so they can proactively fix problems and monitor releases. This visibility resolved critical incidents (e.g., a Redis memory outage), supported their 100% uptime goal across 17 countries, helped maintain a 4.9/5 Facebook rating, and contributed to continued, rapid growth.

WriteUpp

Bob Bond

Chief Executive Officer