Case Study: OpenWater achieves 99% error noise reduction and diagnostics in seconds with Raygun

How OpenWater’s development team achieves better work-life balance with better development processes

OpenWater is an online awards-management provider (50+ staff, dev team of 12) that struggled after moving to the cloud: traditional logging couldn’t scale across many servers, producing thousands of raw, technical error messages that flooded support and hid real software issues. The team needed a centralized way to see customer-reported errors and to proactively resolve problems before users called.

By integrating Raygun’s Software Intelligence platform (crash reporting, custom tagging and daily error digests), OpenWater gained clear visibility into root causes, attached unique error codes, and rewrote messages to be user-friendly. This reduced error noise by 99%, cut diagnosis time from 30–40 minutes to a few seconds, shifted much of QA/bug work from reactive to proactive, reduced support load (no weekend coverage), and enabled users to self-troubleshoot common issues.

OpenWater

Kunal Johar

Co-Founder