Case Study: HKS achieves proactive error resolution and improved user experience with Raygun

HKS Architects delights their users by proactively reaching out about software problems

HKS Architects, a global architecture and design firm with more than 1,300 staff, supports a wide range of high-profile projects but faced a challenge: a lean, globally distributed development team lacked a standardized crash-reporting process, so errors often went unrecorded or unnoticed, frustrating end users and hiding issues from engineers.

By adopting Raygun, HKS gained real-time visibility and user tracking that let the team triage and resolve errors proactively—often before users ever report them. The result is clearer insight into software problems, faster fixes, a consistently excellent user experience, and increased internal confidence and prestige for the development team.

HKS

Jon Crowell

Senior Consultant