Case Study: Flux Federation achieves 95%+ SLA success and 50% faster issue resolution with Raygun

Fuelling innovation with 30-minute incident response times

Flux Federation, a Wellington-based PaaS that supports 9 energy brands across three markets, needed to manage roughly 150 test environments and the millions of errors they generated each month. They required a scalable monitoring platform that could ingest high error volumes and help teams prioritize and triage issues before they affected customers.

By adopting Raygun’s Error Dashboard, Flux gained real-time visibility into total errors and affected users plus one-click bulk triage to resolve, assign, or ignore large volumes of errors. Raygun reliably handles 2–3 million errors a month, enabling consistent 30-minute responses for high-severity incidents (95–100% SLA attainment), about a 50% reduction in developer investigation time, and sustained error-free user experiences while supporting rapid innovation.

Flux Federation

Jess Deys

Service Delivery Manager