Case Study: Skimmer achieves greater software reliability and customer visibility with Raygun

Bridging the gap between code and customer at Skimmer

Skimmer, workflow software for pool, spa, and water feature service professionals, needed better visibility into application performance, bugs, and user experience. Before Raygun, their issue reporting was often anecdotal, making it hard to establish a baseline or determine whether customer complaints about slowness were widespread or reproducible.

By implementing Raygun’s crash reporting, performance monitoring, and Real User Monitoring, Skimmer gained shared visibility across engineering and customer teams, enabling proactive issue resolution and faster post-deployment checks. With Raygun, Skimmer improved application load time by almost 50% in just two months, while also uncovering previously unknown problem areas and strengthening the company-wide focus on reliability.

Skimmer

David

VP of Engineering