Case Study: Big Valley Mortgage achieves greater client trust and community engagement with Raydiant

On-Screen Testimonials Helps This Mortgage Broker Build Trust with Clients

Big Valley Mortgage, a California-based retail mortgage branch under American Pacific Mortgage, needed a way to build trust with walk-in clients, showcase successful closings, and promote community events from their Madera office. To solve this, they turned to Raydiant, installing a Raydiant-enabled lobby screen and using the platform’s cloud-based digital signage tools and apps.

Raydiant’s solution displays on-screen client testimonials, animated posters (via PosterMyWall), a Google-synced events calendar, market-data zones, and supports remote pipeline reviews through BlueJeans—giving Big Valley a professional, dynamic lobby presence. The result: stronger perceived legitimacy and professionalism, higher client engagement with local events and success stories, easier team collaboration, and Big Valley has recommended Raydiant to peers.

Big Valley Mortgage

Jose Sahagun

Branch Manager and Loan Officer