Case Study: FlixBus achieves 10% higher acceptance and secure global expansion with Ravelin Technology

Ravelin helps FlixBus expand securely into new markets with reduced risk

FlixBus, the international bus and coach operator, needed a way to manage payment risk consistently across many countries and payment methods while preserving its low chargeback rate and applying 3DS dynamically by market. After evaluating options, FlixBus selected Ravelin Technology’s machine-learning fraud detection solution to automate decisions and reduce manual false positives.

Ravelin Technology completed a rapid integration and deployed initial ML models and investigatory tools, then rolled the solution out across FlixBus’s markets in weeks. The result was immediate: FlixBus now runs Ravelin globally and saw a 10% improvement in acceptance with no increase in chargebacks, a large reduction in false positives, and a clear, immediate return on investment.

FlixBus

Dennis Friemerding

Team Lead Payments