Case Study: Glovo increases 3D Secure authentication success with Ravelin Technology

Glovo Winning on 3D Secure with Ravelin

Glovo, the multi-category delivery app founded in 2014, was seeing lower than expected 3D Secure authentication success rates in multiple markets in 2023. The issue was affecting conversion, especially in riskier markets, and Glovo was looking for a better payment experience for its customers. It turned to Ravelin Technology and its 3D Secure solution.

Using Ravelin Technology’s PSP-agnostic 3D Secure product through ProcessOut, Glovo could automatically choose the option with the highest chance of authentication success for each transaction. In its first test market, authentication success rates increased by 132.58%, and conversion rates rose by 1%. Glovo also said the setup created useful feedback loops between 3DS and its fraud risk engine, which helped improve protection.

Glovo

Boris Montin

Director of Risk and Identity