Case Study: eShopWorld achieves 63% reduction in false positives with Ravelin Technology

Global expansion with fewer false positives

eShopWorld is a global end-to-end digital commerce platform that localises checkout, pricing, payments, shipping and returns for shoppers in over 200 markets. Selling cross-border exposes eShopWorld and its brand partners to diverse fraud profiles, and because eShopWorld often assumes the full fraud risk, the company needed a solution to identify and stop likely fraud before goods were shipped — so they partnered with Ravelin Technology.

Ravelin Technology deployed its fraud detection platform to give eShopWorld 24/7 insights, reduce manual case reviews, and surface emerging fraud trends. As a result, eShopWorld saw a 63% reduction in false positive rates, fewer orders requiring manual review, a lower chargeback rate, and faster rollouts into new markets — delivering a smoother shopper experience and improved revenue protection.

eShopWorld

Corey Murphy

E-Commerce Operations