Case Study: Easy Taxi achieves a 50% reduction in chargebacks in one month with Ravelin Technology

Easy Taxi reduces chargebacks by 50% in one month

Easy Taxi, a leading taxi app operating in 170 cities and handling over 10 million rides a month, faced a surge in card chargebacks that put them on the Visa and Mastercard Excessive Chargeback Programmes. The app’s streamlined payment flow left few fraud checks in place, and fraud prevention was being handled manually by two people — so Easy Taxi selected Ravelin Technology’s fraud prevention platform for its on‑demand expertise and the ability to deliver fast results.

Ravelin Technology implemented a quick, few‑week integration (including a historic data backfill and dedicated engineering support) and automated fraud detection and blocking rules, giving developers real‑time access via Slack and a dashboard. The solution cut chargebacks by 50% within one month, reduced manual reviews to about once a week, and preemptively blocked networks worth tens of thousands of dollars, allowing Easy Taxi to confidently expand and promote in‑app payments.

Easy Taxi

Zalan Lima

Head of Fraud Prevention