Case Study: Appreciate Group reduces accepted fraud by 32% with Ravelin Technology

Appreciate Group implements real-time fraud solution to support digital expansion

Appreciate Group, the UK company behind gift cards, prepaid cards and vouchers such as Love2shop, needed a new fraud system as its digital products expanded. Its legacy setup was slow, built around physical orders, and made it difficult for the fraud team to update rules quickly enough for real-time online fraud. The company chose Ravelin Technology to support a more modern fraud strategy.

Ravelin Technology provided real-time machine learning decisioning and a fraud management solution with full rule ownership and better reporting tools. Appreciate Group said the integration was completed in 6 months and reported a 66% detection rate, a 32% reduction in accepted fraud in the last quarter versus the previous three, a false positive rate of 2.2%, and a genuine customer decline rate of 0.7%.

Appreciate Group

Chris Boynton

Fraud Specialist