Case Study: Wayne County achieves faster resolution of abandoned 911 calls and lifesaving response with Rave Mobile Safety's Rave 911 Suite

Wayne County - Customer Case Study

Wayne County, New York faced an urgent challenge when an early-morning 9-1-1 call was disconnected and the caller could not be reached by phone. Using Rave Mobile Safety’s Rave 911 Suite—specifically the text-from-911 feature—dispatchers could immediately attempt a text-based contact when callers are nonverbal, disconnected, or have poor coverage.

A Wayne County dispatcher sent a text within 64 seconds, obtained the caller’s exact location and critical details about an escalating domestic-violence situation, and coordinated a rapid law-enforcement response; the text conversation was linked to the incident and notes about weapons or intoxication were passed to responding officers. Rave Mobile Safety’s solution delivered faster identification and resolution of the incident—an outcome county leaders say likely would not have occurred without the text-from-911 capability.

Wayne County

Gregory DeWolf

9-1-1 Operations Manager