Case Study: American Heart Association achieves faster emergency response and saves a life with Rave Mobile Safety's Smart911

Surviving a Heart Attack The Story of Bringing a Heart Back to Life

The American Heart Association faced the challenge of improving survival in time‑critical heart attacks where dispatch confusion about caller location and medical history can delay care. Rave Mobile Safety’s Smart911 service provides a secure Safety Profile residents can prepopulate with address, medical and household details so 9‑1‑1 call takers get accurate, actionable information immediately to reduce those dispatch-level delays.

Rave Mobile Safety implemented Smart911 and the Smart911 First Responder Portal so dispatchers, paramedics and hospital staff could receive John Nettles’ profile during his 2016 cardiac arrest, enabling targeted dispatch, pre‑arrival preparation and rapid handoff to the ER. The platform shaved seven minutes off emergency response time, helped paramedics revive him with CPR and an AED, and directly contributed to his survival—demonstrating measurable impact from Rave Mobile Safety’s solution.

American Heart Association