Case Study: Springfield, MA achieves faster, more accurate mobile-caller location with Rave Mobile Safety

Springfield, MA Locates Mobile Callers with Increased Accuracy Thanks to Rave’s RapidSOS Integration

Springfield, MA faced a growing challenge: an outdated, landline‑based 9-1-1 infrastructure made it difficult and time-consuming to pinpoint mobile callers — sometimes taking 10–15 minutes to rebid a location — a problem magnified by increased visitors from the city’s new casino and widespread Uber use. To address this, Springfield partnered with Rave Mobile Safety and deployed Rave 911 Suite™ to improve mobile caller location accuracy.

Rave Mobile Safety implemented RapidSOS integration within Rave 911 Suite™, enabling call takers to receive fast, supplemental device location from Uber, iPhone (iOS 12) and Android devices — including vehicle make, model and license plate info for Uber trips — at rates faster than traditional ALI feeds (RapidSOS provides this data at no cost to Rave 911 Suite users). As a result, Springfield became the first in Massachusetts to partner with RapidSOS, Uber and Rave, giving call takers faster, more accurate locations and the ability to address emergencies more quickly and efficiently.

Springfield, MA

D. Jeremy DeMar

Emergency Communications Director