Case Study: Kent County, Michigan achieves a life-saving domestic violence intervention with Rave Mobile Safety (Smart911 & Text-from-911)

Smart911® Safety Profile & Text-from-911 Helps Divert Domestic Violence Incident

Kent County, Michigan — serving more than 640,000 residents with a 61-person 9-1-1 team — struggled with hang-up calls and callers who couldn’t safely speak, leaving dispatchers unsure whether to send responders. To address this, Kent County implemented Rave Mobile Safety’s Rave 911 Suite, including Smart911 Safety Profile and text-from-911, to provide supplemental caller data and two-way texting.

Using Rave Mobile Safety’s Smart911 profile and text-from-911, a dispatcher noticed a recent profile update, texted a hang-up caller, confirmed her address and that she was being threatened, and guided responding officers to the correct apartment. The result: officers safely entered, arrested the suspect, and arranged medical care for the victim — an outcome made possible by the additional location and safety data Rave Mobile Safety provided (noting up to 88% of Kent County 9-1-1 calls come from mobile devices).

Kent County, Michigan

Michelle LaJoye Young

Sheriff