Case Study: Nashville Emergency Communication Center achieves faster, life‑saving emergency responses with Rave Mobile Safety's Smart911

How Nashville Improved Emergency Communications for 650,000 Residents

Nashville Emergency Communication Center (NECC) is the consolidated 9-1-1 call taking and dispatch center for Nashville and Davidson County, protecting roughly 650,000 residents and handling over 500,000 calls annually. After a historic flood highlighted gaps in responder information, NECC engaged Rave Mobile Safety to provide supplemental caller data via the Smart911 service so telecommunicators could more quickly identify caller location and medical needs.

Rave Mobile Safety implemented Smart911 in 30 days, integrating the Safety Profile into NECC’s call‑taking workflow and meeting CJIS and network requirements; coordinated community outreach supported rapid adoption. Within 14 days of launch Smart911’s profile information helped save a young child by displaying a rare breathing disorder and pre‑arrival instructions that prompted immediate EMS dispatch, and it assisted in correctly routing other medical calls — demonstrating measurable impact on response accuracy and public safety.

Nashville Emergency Communication Center

Duane Phillips

Director