Case Study: Ottawa County Central Dispatch achieves life‑saving responses and $24K cost avoidance with Rave Mobile Safety's Rave 911 Suite

How a 9-1-1 Center saves Lives and Money with Rave 911 Suite

Ottawa County Central Dispatch, MI, faced a persistent problem with dropped 9-1-1 calls: callbacks from a 10‑digit number were often ignored, forcing call takers to waste time and prompting unnecessary officer dispatches. In March 2014 the agency adopted Rave 911 Suite from Rave Mobile Safety to address these gaps in handling hangups and accidental dials.

Ottawa County deployed Rave Mobile Safety’s Rave 911 Suite Chat feature to send outbound SMS to every dropped call, which improved response rates and reduced needless deployments—resolving about 10% of dropped calls, achieving a 20% chat response success rate, and initiating 1,178 chats in 2014 (a 342% increase in 2015). The program produced roughly $24K in law‑enforcement cost avoidance in 2015 and enabled lifesaving interventions in domestic‑violence and suicidal situations, demonstrating measurable operational and public‑safety benefits from Rave Mobile Safety’s solution.

Ottawa County Central Dispatch

Tim Smith

E-911 Director