Case Study: Carson City achieves rapid rescue of a distressed driver when location services failed with Rave Mobile Safety

Distressed Caller Found When Location Services Were Down

Carson City, Nevada faced a critical situation when a lone driver in a semi‑rural area crashed, could not identify his exact location, and local dispatch location services were down. To address this, Carson City used Rave Mobile Safety’s Rave 911 Suite, including the Smart911 Safety Profile, to supplement standard location tools during the emergency.

Using Rave Mobile Safety’s Rave 911 Suite, telecommunicators were able to retrieve the caller’s exact location, share it with law enforcement, and dispatch EMS quickly. The Smart911 Safety Profile delivered caller location and profile data directly to 9-1-1, enabling faster, more accurate response and allowing first responders to locate and reach the injured driver despite the outage.

Carson City