Case Study: Traverse City achieves a life-saving 11-minute faster emergency response with Rave Mobile Safety's Smart911

911 Call Taker Uses Shortcut to Save Man from Fire

Traverse City faced a life‑threatening emergency when resident Dan Hoffman woke to a bedroom fire and could only make choking sounds on a 9-1-1 call. The call lacked critical GPS location data—information many 9-1-1 centers can’t access directly from cell carriers—so timely location information was essential. The caller had a Smart911 Safety Profile from Rave Mobile Safety, which contained his home address and other emergency details.

Rave Mobile Safety’s Smart911 delivered Hoffman's address directly to Traverse City dispatchers, enabling immediate dispatch of firefighters who rescued him from the burning home. According to the Traverse City fire chief, Smart911 cut response time by 11 minutes, a measurable impact credited with saving the caller’s life.

Traverse City