Case Study: Grand Traverse Central Dispatch achieves faster, more accurate emergency response with Rave Mobile Safety (Rave 911 Suite)

9-1-1 Information Saved a Man From Burning Home

Grand Traverse Central Dispatch faced the common emergency communications challenge of incomplete or unavailable mobile caller location data and callers who could not speak, delaying dispatch and risking lives. To address this, they adopted Rave Mobile Safety’s Rave 911 Suite, including Smart911 Safety Profiles and dispatcher-initiated texting, to capture critical caller, medical and location information ahead of or during 9‑1‑1 calls.

Rave Mobile Safety implemented features that surface caller locations and profiles, enable two‑way SMS with disconnected or silent callers, and provide searchable facility data, allowing Grand Traverse Central Dispatch to locate people faster, resolve abandoned calls, and send the right resources more quickly. Those capabilities have produced measurable improvements in other Rave Mobile Safety case studies — for example, Smart911 shortened response time by 11 minutes in a fire rescue and by 7 minutes in a cardiac arrest — contributing to faster rescues and safer outcomes.

Grand Traverse Central Dispatch