Case Study: LogDNA accelerates decision-making with Rattle

LogDNA - Customer Case Study

LogDNA, a centralized log management platform for DevOps teams, needed a better way to connect Salesforce with Slack for its go-to-market operations. GTM Operations Manager Jeff Ronaldi had struggled with tools like Zapier and the native Salesforce Slack integration because they were complex to set up, required constant maintenance, and couldn’t support more advanced use cases.

With Rattle, LogDNA moved key workflows into Slack, including approvals, NPS alerts, opportunity health alerts, and AE-to-CSM handoffs. Rattle helped LogDNA speed up decisions and collaboration, cutting lead response time by 75% from 1 hour to 15 minutes, reducing NPS SLA from 24 hours to 1 hour, and saving the GTM Ops team 16 hours per month.

LogDNA

Jeff Ronaldi

GTM Operations Manager