Case Study: Fast Radius improves forecast accuracy and cross-team collaboration with Rattle

How Rattle became a verb for Fast Radius

Fast Radius, a leading cloud manufacturing and digital supply chain company, needed to fix poor sales data management after Lee Tennant, Director of Sales Operations, discovered their forecasts were being skewed by blind spots from deal activity happening outside Salesforce. The company turned to Rattle to improve data consistency and bring more visibility into the sales process, especially for collaboration between Sales and Engineering.

Using Rattle, Fast Radius launched alerts in Slack to reinforce new sales processes, assign Salesforce cases to engineers, and push Slack conversations back into Salesforce with a click. Rattle helped Fast Radius improve process adoption, with 100% of support cases accepted and triaged through the platform and 5,683 rattles supported, while also increasing visibility, accountability, and knowledge sharing across teams.

Fast Radius

Lee Tennant

Director of Sales Operations