Case Study: De Staffing Groep boosts NPS and stakeholder insights with Ratecard

Partnership With Ratecard Led to Valuable Insights in Needs and Wishes of Professionals, Customers and Suppliers, and a Drastically Improved NPS

De Staffing Groep, founded in 1986, matches professionals with the right organizations and wanted a better, more independent way to understand what stakeholders thought of them. Before working with Ratecard, they relied on a time-consuming qualitative and quantitative survey sent only once or twice a year, which made it hard to keep a current view of customer and professional satisfaction.

Using Ratecard’s feedback and NPS platform, De Staffing Groep began collecting feedback after each step of the process and asking respondents if they could be contacted directly to discuss their input. Ratecard helped them capture 3,000+ responses with a 26% response rate and achieve NPS growth of +41%, while also enabling faster improvements to processes and a company-wide habit of continuous feedback.

De Staffing Groep

Wessel van Alphen

Chief Executive Officer