Case Study: John Charcol digitises mortgage ID verification with Rareloop

John Charcol reduces ID verification from 9 days to under 1 day with Rareloop

John Charcol, a leading UK independent mortgage advisor, faced the challenge of a time-consuming and costly in-person identity verification process for its clients. To meet its digital transformation goals, it partnered with Rareloop to digitize this process and improve both customer experience and internal efficiency.

Rareloop developed a mobile app integrated with Onfido's electronic identification service, allowing customers to verify their identity remotely. The solution also included a web dashboard for advisors and was integrated with the company's Pipedrive CRM. This reduced the verification process from an average of 9 days to less than 1 day and enabled over 4000 mortgages to be completed during the first COVID-19 lockdown, providing a return on investment in under 12 months for John Charcol.

John Charcol