Case Study: Intelligent Insurance boosts conversions and customer experience with Rareloop's Customer and Payment Portal

Intelligent Insurance speeds payments from 3 days to under 6 minutes with Rareloop

Intelligent Insurance, a specialist UK home insurer, faced challenges with customers losing quotes during comparison shopping and lacked a secure online payment system for its remote support team. They engaged the vendor Rareloop to architect a remedial solution that would quickly improve these customer journeys without a full system rebuild.

Rareloop developed a unified Customer Portal and a separate Payment Portal. The Customer Portal gave customers a single login to access quotes, policies, and documents from multiple backend systems, while the Payment Portal enabled staff to generate secure, PCI-compliant payment links for customers. The solution delivered by Rareloop resulted in an uplift in new sales from recovered quotes, increased customer satisfaction, and significant staff efficiency gains, with payment response times dropping from days to minutes.

Intelligent Insurance