Case Study: ICE reduces support costs and downtime with Rareloop's mobile app

ICE resolves 74% of support issues with Rareloop

ICE, the UK's largest independent provider of industrial cleaning equipment, faced the challenge of reducing machine downtime for their remote customers who often had to wait for an on-site engineer. They approached Rareloop to create a digital solution for providing instant technical support, which would also cut operational costs and lower their carbon footprint.

Rareloop designed and built a mobile app featuring SmartCall video support, which connects customers directly with a technician for real-time troubleshooting. This solution allowed ICE to resolve 74% of support issues without a face-to-face visit, leading to an annual saving of £250k. The app also reduced the need for engineer travel, saving on fuel and expenses.

ICE