Case Study: Neilson boosts website performance and monitoring with RapidSpike

Neilson improves TTFB by 42% with RapidSpike

Neilson, a travel company, faced the challenge of monitoring its complex e-commerce website, which had many booking variations and was critical to its revenue. With call centers closed on some days, any website downtime or performance issue directly impacted sales. Their previous monitoring solution was not proactive enough to provide visibility into problems originating from their website, back-office systems, or third-party services.

Neilson implemented RapidSpike's synthetic monitoring and Real User Monitoring (RUM) services. The solution provided proactive, 24/7 monitoring that acted like a mystery shopper, quickly pinpointing the root cause of issues. As a result, Neilson achieved a 42% improvement in Time to First Byte (TTFB) performance and now features in the top 10 global travel websites on the Web Vitals Index. RapidSpike made over 3.7 million checks in a single quarter, helping to protect online revenue and ensure customer satisfaction.

Neilson