Case Study: Washoe County Sheriff’s Office accelerates first response with RapidSOS Harmony AI

Washoe County Sheriff’s Office gets eyes on scene 70% of the time before ground units with RapidSOS

The Washoe County Sheriff's Office faced a critical challenge in emergency response, where the traditional "telephone game" of relaying 911 information caused delays of 60–90 seconds and potential information loss before deputies were dispatched. To address this, they partnered with RapidSOS to gain real-time intelligence.

RapidSOS implemented its Harmony AI solution, which transcribes 911 calls live, enabling the agency's intelligence center to monitor calls as they happen. This allowed them to launch Drone as First Responder units within 15–20 seconds, often arriving on scene 70% of the time before ground units. The measurable impact was immediate, with RapidSOS enabling a successful suspect apprehension on the first day of use and providing deputies with crucial minutes of situational awareness for safer, more informed responses.

Washoe County Sheriff’s Office