Case Study: SiriusXM Connect achieves faster 911 crash response with RapidSOS

How SiriusXM Connect empowers faster and more efficient emergency response

SiriusXM Connect, an automotive connected vehicle safety provider, needed a faster and more reliable way to get Automatic Crash Notification (ACN+) data to 911 dispatchers. Their challenge was closing the gap between rich in-vehicle telematics and the slow, error-prone process of verbally relaying crash details during emergencies.

RapidSOS enabled SiriusXM Connect to send vehicle and driver data directly to public safety answering points through the RapidSOS Platform, including location, impact speed, rollover detection, airbag deployment, and more. This digital pipeline reduced dispatch time, improved accuracy, and helped first responders arrive with critical context; in one rural crash, the technology helped save a 17-year-old’s life, and SiriusXM Connect said the integration significantly shortens the time needed to communicate critical information when seconds matter.

SiriusXM Connect

Mitch Dornich

VP of Product