Case Study: Norfolk Southern makes train incident response safer and faster with RapidSOS

How Norfolk Southern makes train incident response safer and smarter

Norfolk Southern, a transportation and logistics company, needed a faster and safer way to support emergency response during train incidents. The company faced the challenge of getting critical rail and hazardous materials information to 911 centers and first responders quickly enough to improve response outcomes.

RapidSOS provided a rail safety solution with Enterprise Emergency Escalation, creating direct bi-directional communication between Norfolk Southern’s network operations center and first responders. RapidSOS enabled incident alerts with train ID, hazmat details, emergency response guides, and train consist data to be shared digitally and in real time, helping public safety agencies across Norfolk Southern’s 22-state network respond more quickly and safely.

Norfolk Southern

John Fleps

VP of Safety