Case Study: ecobee strengthens home security with RapidSOS 24/7 Safety Agents

Ecobee - Customer Case Study

ecobee, a sustainable smart home company, wanted to enhance the safety of its smart thermostats and sensors by adding a professionally monitored service. Their challenge was to find a proven partner, RapidSOS, to securely deliver critical alarm data to 911 during an emergency and provide customers with greater peace of mind.

By implementing the RapidSOS platform, ecobee gained access to 24/7 Safety Agents who verify incidents and then digitally share emergency data—such as address, sensor type, and multimedia—with 911. This solution from RapidSOS provides first responders with richer information, aiming to reduce emergency response times by minutes for ecobee customers and adding a vital layer of security to their smart home ecosystem.

ecobee

Stuart Lombard

Founder and CEO