Case Study: City of Reno Public Safety Dispatch reduces call volume and boosts dispatcher focus with RapidSOS HARMONY AI

City of Reno Public Safety Dispatch handles up to 50% of peak-hour calls with RapidSOS

The City of Reno Public Safety Dispatch faced challenges with high call volume and dispatcher cognitive overload from managing multiple tools, struggling with staffing and efficiency. They partnered with RapidSOS to implement its HARMONY AI solution to address these pressures.

RapidSOS deployed HARMONY AI to automatically handle non-emergency calls, providing transcription and live summarization for active calls. The results included the AI deflecting approximately 15% of total call volume on New Year's Eve and up to 50% of calls during peak hours, allowing dispatchers to focus on emergencies and immediately demand a full-time rollout of the tool.

City of Reno Public Safety Dispatch