Case Study: a large hospice improves security and support with RapidScale CloudDesktop

Large Hospice Company - Customer Case Study

A large hospice company based in Florida, with 400 client terminals across its head office and 12 branches, faced significant challenges. The organization lacked advanced security, modern technology, and an efficient support system, leading to degraded productivity for its users. Seeking a technology refresh and to outsource its help desk, the hospice partnered with RapidScale for a solution.

RapidScale implemented its CloudDesktop service to manage the hospice's entire desktop environment. The solution provided a secure, high-performance platform with a new help desk that served as a single point for support, issue tracking, and dispatching on-site resources. This resulted in improved employee productivity, a more efficient mobile workforce, and a reduction in the overall cost of support, making RapidScale the hospice's trusted partner for managing IT.