Case Study: ZSK Stickmaschinen GmbH achieves a 360° sales view with RapidiOnline

ZSK Stickmaschinen GmbH - Customer Case Study

ZSK Stickmaschinen GmbH, a world leader in innovative embroidery machines, faced a challenge with disconnected systems. Their sales team lacked direct access to the Microsoft Dynamics NAV data managed by finance, forcing them to rely on inefficient, error-prone manual processes for customer information and quotes. To modernize sales, they implemented Salesforce but needed a solution, provided by vendor Rapidi, to integrate it with their existing NAV system seamlessly.

Rapidi implemented its RapidiOnline integration platform to connect Salesforce and Microsoft Dynamics NAV bidirectionally. The solution gave the sales team automatic, real-time access to crucial financial data like invoices and customer balances, creating a near 360-degree customer view. Rapidi's solution eliminated manual data entry, drastically reduced the workload for both sales and finance teams, and was so powerful that the customer declared they never want to work without it again.

ZSK Stickmaschinen GmbH

Florian Nicolai

IT Consultant